SMS Text Messaging Terms & Conditions
Chickadee Insurance
Effective Date: October 22, 2026
1. SMS Messaging Program Description
Chickadee Insurance offers an SMS text messaging program to communicate with clients and prospective clients regarding insurance-related services.
Our text messaging program operates through EZLynx, our insurance Agency Management System (AMS), and may include:
Insurance quote updates and coverage comparisons
Policy renewal reminders and notifications
Insurance application and underwriting updates
Requests for documentation or additional information
Appointment confirmations and reminders
Policy servicing and customer support communications
Responses to insurance-related questions and inquiries
Messages are intended to facilitate communication between Chickadee Insurance and individuals who have agreed to receive text messages from our agency.
2. Consent to Receive Text Messages
By voluntarily opting in to Chickadee Insurance's SMS messaging program, you agree to receive text messages at the mobile telephone number you provide.
Consent may be obtained through an appropriate website opt-in form or another documented consent method permitted by applicable law and messaging requirements.
Providing a mobile telephone number alone does not automatically constitute consent to receive recurring text messages.
Consent to receive SMS messages is not a condition of purchasing insurance, obtaining a quote, or receiving services from Chickadee Insurance.
Any promotional or marketing text messages will require appropriate consent.
3. Message Frequency
Message frequency varies depending on your insurance needs, policy activity, and communications with our agency.
Messages may be recurring and are generally sent in connection with requested insurance services, pending quotes, policy renewals, documentation, or customer service matters.
4. Message and Data Rates
Message and data rates may apply.
Chickadee Insurance does not charge an additional fee for participation in its SMS messaging program. However, your mobile carrier may charge for sending or receiving text messages according to your wireless service plan.
Please contact your wireless carrier for details regarding applicable charges.
5. Opt-Out Instructions
You may discontinue SMS communications from Chickadee Insurance at any time.
To opt out, reply STOP to any text message received from Chickadee Insurance.
After submitting your opt-out request, you may receive a final confirmation message acknowledging that you have unsubscribed.
You will no longer receive messages from the applicable SMS program unless you subsequently provide new consent.
You may also contact Chickadee Insurance directly to request removal from our text messaging program.
6. Help and Customer Support
For assistance, reply HELP to any text message received from Chickadee Insurance.
You may also contact our agency directly:
Chickadee Insurance
Phone: (352) 437-7482
Email: summer@chickadeeinsurance.com
Our agency will assist with questions regarding text messaging, communication preferences, and insurance-related services.
7. Privacy and Protection of Mobile Information
Chickadee Insurance is committed to protecting your personal information and respecting your communication preferences.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent are excluded from any information-sharing arrangements with third parties or affiliates for marketing or promotional purposes.
Chickadee Insurance does not sell, rent, purchase, or trade mobile telephone numbers, SMS opt-in information, or messaging consent records for marketing or promotional purposes.
Authorized technology and messaging providers, including EZLynx and its messaging service providers, may process information as necessary to facilitate SMS delivery and maintain authorized business communications. Such processing does not permit independent marketing use of your SMS consent information.
For additional information regarding how we collect, use, and protect your information, please review our Privacy Policy:
Chickadee Insurance Privacy Policy:
https://www.chickadeeinsurance.com/privacy-policy
8. Message Delivery and Carrier Disclaimer
SMS delivery is subject to mobile carrier availability, network conditions, device compatibility, and other factors beyond the control of Chickadee Insurance.
Carriers are not liable for any delayed or undelivered messages.
Chickadee Insurance cannot guarantee that text messages will be delivered or received without interruption or delay.
Text messaging should not be relied upon for urgent insurance matters, immediate coverage changes, binding insurance coverage, or emergency assistance.
Coverage cannot be bound, modified, or canceled solely by sending a text message. Any coverage changes must be confirmed and authorized by Chickadee Insurance and the applicable insurance carrier.
9. Security and Sensitive Information
Although Chickadee Insurance takes reasonable precautions to protect customer information, standard SMS text messaging is not guaranteed to be secure or encrypted end-to-end.
Customers should avoid sending highly sensitive information, such as Social Security numbers, banking credentials, passwords, or payment card details, through text messaging.
When sensitive documentation is required, Chickadee Insurance may provide an alternative secure method for submitting information.
10. Changes to SMS Terms & Conditions
Chickadee Insurance reserves the right to modify these SMS Terms & Conditions as necessary to reflect changes in messaging services, business practices, applicable laws, or carrier requirements.
Updated terms will be published on our website with a revised effective date.
11. Contact Information
For questions regarding these SMS Terms & Conditions, please contact:
Chickadee Insurance
Phone: (352) 437-7482
Email: summer@chickadeeinsurance.com
Serving clients throughout Florida.
Watching Over Your Nest.