Privacy Policy
Chickadee Insurance
Effective Date: October 22, 2026
At Chickadee Insurance, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information provided through our website, insurance services, and communications, including text messaging (SMS).
1. Information We Collect
Chickadee Insurance may collect personal information necessary to provide insurance quotes, policy services, and customer support, including:
Name, address, email address, and telephone number
Information necessary to obtain insurance quotes and service insurance policies
Insurance policy details and coverage information
Information voluntarily submitted through website forms, email, telephone, or text messaging
Communication preferences, including SMS messaging consent
We collect only information reasonably necessary to conduct our insurance business and provide requested services.
2. How We Use Your Information
Information collected by Chickadee Insurance may be used to:
Provide insurance quotes and coverage comparisons
Process insurance applications and service existing policies
Communicate regarding policy renewals, payments, coverage changes, and other insurance-related matters
Respond to customer questions and service requests
Send text messages when appropriate consent has been obtained
Comply with applicable insurance regulations and legal obligations
3. SMS Text Messaging, EZLynx, and Consent
Chickadee Insurance utilizes EZLynx, an insurance Agency Management System, to manage customer information and facilitate text messaging communications.
SMS messages may include insurance quote updates, policy information, renewal reminders, documentation requests, appointment reminders, and other insurance-related customer service communications.
Mobile Information and SMS Consent Protection
Chickadee Insurance respects your privacy and is committed to protecting your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All text messaging originator opt-in data and consent are excluded from any information-sharing arrangements with third parties or affiliates for marketing or promotional purposes.
Chickadee Insurance does not sell, rent, purchase, trade, or distribute mobile phone numbers, SMS subscriber lists, messaging consent records, or opt-in information for marketing or promotional purposes.
EZLynx and its authorized messaging service providers may process mobile information as necessary to deliver text messages, maintain communication records, and support authorized agency communications. Such processing does not authorize these providers to use messaging consent information for their own marketing or promotional purposes.
SMS Messaging Terms
Message frequency varies based on customer needs and insurance-related communications.
Message and data rates may apply.
Reply STOP at any time to opt out of text messages.
Reply HELP for assistance or contact Chickadee Insurance at (352) 437-7482.
Consent to receive text messages is voluntary and is not a condition of purchasing insurance or receiving an insurance quote.
Mobile carriers are not liable for delayed or undelivered messages.
Chickadee Insurance honors SMS opt-out requests and respects customer communication preferences.
4. SMS Opt-Out and Messaging Preferences
If you have consented to receive text messages from Chickadee Insurance, you may withdraw your consent at any time.
Opt Out: Reply STOP to any text message to discontinue SMS communications.
Help: Reply HELP for assistance.
Message Frequency: Message frequency varies depending on your insurance needs and communications with our agency.
Message and Data Rates: Standard message and data rates may apply.
You may also contact Chickadee Insurance directly to update your communication preferences.
5. Information Sharing
Chickadee Insurance does not sell your personal information.
We may share information when reasonably necessary to provide insurance services, including with insurance carriers, underwriting organizations, authorized service providers, or regulatory authorities.
Any sharing of personal information is limited to legitimate insurance business purposes, authorized service activities, or legal requirements.
SMS opt-in consent information is excluded from sharing for third-party marketing and promotional purposes.
6. Data Security
We take reasonable administrative, technical, and organizational precautions to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Personal information may be maintained in secure insurance agency management systems and other authorized business platforms.
Although we take reasonable measures to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Cookies and Website Information
Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand website traffic.
Information collected through these technologies is handled in accordance with this Privacy Policy.
8. Your Privacy Rights
You may contact Chickadee Insurance to:
Request information about the personal information we maintain
Request corrections to inaccurate information
Update your communication preferences
Withdraw SMS messaging consent
Request deletion of eligible personal information, subject to applicable legal and insurance recordkeeping requirements
9. Changes to This Privacy Policy
Chickadee Insurance reserves the right to update this Privacy Policy to reflect changes in business practices, technology, or applicable laws.
Any updates will be posted on our website with a revised effective date.
10. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Chickadee Insurance
Email: summer@chickadeeinsurance.com
Phone: (352) 437-7482
Serving clients throughout Florida.
Watching Over Your Nest.